Privacy Policy - SoftWash UK LTD

Privacy Policy

Effective Date: 08/12/2024

Introduction

SoftWash UK LTD is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and share your information when you interact with us, and it outlines your rights under the General Data Protection Regulation (GDPR).

1. Who We Are

SoftWash UK LTD is the data controller responsible for your personal data.

Contact Information:
Name: Mark Cave
Email: [email protected]

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name.
  • Contact Data: Email address.
  • Financial Data: Payment details.

We do not process any special categories of personal data (e.g., health data, race, religious beliefs).

3. How We Collect Your Data

We collect personal data directly from you through:

  • Forms you fill out on our website.
  • Orders you place with us.
  • Subscriptions to our marketing communications.

4. Purpose and Legal Basis for Processing

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders.
  • Account Management: To maintain and support your account.
  • Marketing Communications: To send you updates about our products and services (only if you’ve opted in).

Legal Basis: The processing of your data is based on legitimate interests, ensuring we can provide services, improve customer experience, and promote our offerings responsibly.

5. Data Sharing

We may share your personal data with trusted third parties to facilitate our services:

  • Payment processors for transactions.
  • Email service providers for communication purposes.
  • Order fulfillment partners.

All third-party processors are bound by contracts to protect your data and act only under our instructions.

6. International Data Transfers

Your data is stored and processed within the European Union (EU)/European Economic Area (EEA) and is not transferred outside this region.

7. Data Retention

We will retain your personal data until you request its deletion. For deletion requests, contact [email protected].

8. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right of Access: Request a copy of your data.
  • Right to Rectification: Correct any inaccuracies in your data.
  • Right to Erasure: Request the deletion of your data ("right to be forgotten").
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a machine-readable format.
  • Right to Object: Object to specific data processing, including marketing.

To exercise your rights, please contact [email protected].

9. Security Measures

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include secure storage systems and access controls.

10. Cookies

We use cookies to enhance your browsing experience. For more details, please refer to our Cookie Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or wish to file a complaint, contact:

Mark Cave
Email: [email protected]